Return Policy | Organixa
Last updated: August 2026
Return Window
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging.
Eligibility Requirements
- Item must be unused and in original condition
- Original packaging must be intact
- All included hardware and instructions must be returned
- Proof of purchase (order number) is required
Non-Returnable Items
- Assembled stools (disassembly may cause damage)
- Items showing signs of use, wear, or modification
- Items returned without original packaging
Return Authorization Process
To initiate a return, contact us at info@organixa.shop with your order number and reason for return. We will provide a return authorization and shipping instructions within 24-48 hours.
Return Shipping
- Defective or damaged items: Return shipping is free — we provide a prepaid label
- Change of mind or other reasons: Customer is responsible for return shipping costs
Refund Processing
Once we receive and inspect your returned item, a refund will be processed within 5-7 business days to your original payment method. You will receive an email confirmation when the refund is issued.
Damaged on Arrival
If your stool arrives damaged, contact us within 48 hours with photos. We will send a replacement at no cost or issue a full refund — your choice. Do not assemble or use a damaged product.
Incorrect Item Received
If you receive the wrong product, contact us immediately. We will arrange for the correct item to be sent and provide a prepaid return label for the incorrect item.
Order Cancellation
Orders can be cancelled before they ship. Contact us as soon as possible at info@organixa.shop. Once an order has shipped, it must be returned following the standard return process.
Exchanges
We do not offer direct exchanges. To exchange an item, return the original item for a refund and place a new order for the desired product.
Contact
For return-related questions, contact us at info@organixa.shop or +1-569-533-3242.